Privacy Policy
- Last updated :February 26, 2026
Table Content
Overview
This Privacy Policy explains how Hotelusso Ltd (“Hotelusso”, “we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website hotelusso.com or our services. It also explains how we use cookies and similar technologies, and your rights under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
By using our website or making a booking, you confirm that you have read and understood this Privacy Policy.
Who We Are
Hotelusso Ltd is a hotel booking platform that allows customers to search for, compare, and reserve hotel accommodation from third-party suppliers (“Suppliers”).
We are registered in England and Wales under company number 12838600, with our registered office at:
International House, 6 South Molton Street, London, England, W1K 5QF
For data protection purposes, Hotelusso Ltd acts as a data controller in relation to the personal information we collect when you use our services.
Information We Collect
We collect the following categories of personal data:
A. Information You Provide to Us
- Name, email address, and phone number
- Guest names included in a booking
- Account login details
- Payment information (processed securely via our payment providers. We do not store full payment card details)
B. Information Automatically Collected
- IP address
- Browser type and operating system
- Device information
- Website usage data collected via cookies and similar technologies (see Section 8)
C. Information from Third Parties
- Booking-related details provided by Suppliers (e.g. confirmations, amendments, cancellations)
- Payment confirmations from our payment service providers
How We Use Your Information
We process your personal data for the following purposes:
- To process and confirm your booking with the relevant Supplier
- To manage deposits, payments, and annual membership fees
- To send booking confirmations, payment receipts, and service-related communications
- To respond to enquiries, requests, or complaints
- To prevent fraud and protect our platform and business
- To comply with legal, regulatory, and accounting obligations
- To send marketing communications only where you have provided consent
Legal Basis for Processing
We process your personal data under one or more of the following legal bases:
- Contractual necessity – to fulfil your booking and provide our services
- Legitimate interests – to operate, improve, and secure our platform
- Legal obligation – to comply with tax, accounting, and regulatory requirements
- Consent – for marketing communications and non-essential cookies
Sharing Your Information
We may share your personal data with:
- Suppliers to confirm and manage your booking
- Payment service providers to process transactions securely
- IT and technology partners who support our website and booking platform
- Regulatory or law enforcement authorities where required by law
We do not sell your personal data to third parties.
International Data Transfers
Some Suppliers or service providers may be located outside the UK or the European Economic Area (EEA). Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses, to protect your information.
Data Retention
We retain personal data only for as long as necessary to:
- Fulfil bookings and provide post-booking support
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
Booking and transaction records are generally retained for up to 7 years for legal and regulatory compliance.
Cookies & Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function correctly, remember preferences, and understand how users interact with the site.
Cookies may be:
- Session cookies – deleted when you close your browser
- Persistent cookies – stored for a defined period or until deleted
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the operation of our website and booking platform, including secure login, session management, and checkout functionality. These cookies are always active.
Performance & Analytics Cookies
These cookies collect aggregated information about how visitors use our website (e.g. pages visited, errors encountered). They help us improve performance and usability.
Functionality Cookies
These cookies remember your preferences, such as saved hotels or language settings, to provide a more personalised experience.
Targeting & Advertising Cookies
These cookies may be used to show relevant advertisements on other websites and to measure the effectiveness of marketing campaigns.
Third-Party Cookies
Some cookies are set by third-party service providers, including:
- Analytics providers (e.g. Google Analytics)
- Advertising and marketing networks
- Payment and security providers
These third parties may process data in accordance with their own privacy policies.
Cookie Consent & Control
Strictly necessary cookies are always enabled.
All other cookies are only used where you have given your consent through our cookie banner or preference settings.
You can manage or withdraw your cookie consent at any time via our cookie banner or cookie settings link available on our website. You can also control cookies through your browser settings, although disabling certain cookies may affect website functionality.
Security of Your Data
We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure. All payment transactions are encrypted and processed securely by regulated payment providers.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal retention requirements)
- Object to or restrict certain processing activities
- Withdraw consent to marketing communications at any time
- Request data portability
You can exercise your rights by contacting us at [email protected].
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK data protection authority, at www.ico.org.uk.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our operations. The latest version will always be available on our website. Where changes are material, we will take reasonable steps to notify you.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Hotelusso Ltd
Email: [email protected]
Registered Office: International House, 6 South Molton Street, London, England, W1K 5QF
Company Number: 12838600
