Terms & Conditions
- Last updated :February 24, 2026
Table Content
Overview
These Terms and Conditions govern the use of Hotelusso’s hotel booking services and apply to customers using the Hotelusso website. By making a booking, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions, together with any additional terms or conditions presented to you during the booking process.
You also confirm that you have the authority to accept these Terms on behalf of yourself and all guests included in the booking.
By providing your email address, telephone number or other contact details, you permit Hotelusso to contact you using those details for matters relating to your account, bookings, payments and other services we provide.
Throughout these Terms, references to “we”, “us” and “our” refer to Hotelusso Ltd. References to “you” and “your” refer to the customer making the booking. The term “guest” refers to any person included in a booking. The term “Supplier” refers to the hotel, accommodation provider, wholesaler or other third party through which accommodation is supplied. The term “arrangements” refers solely to hotel accommodation available for booking through hotelusso.com.
If any provision of these Terms is found to be invalid, illegal or unenforceable, it will be enforced to the maximum extent permitted by law and all remaining provisions will continue in full force and effect.
Hotelusso operates as an online hotel booking platform and uses third-party Suppliers to fulfil accommodation reservations. Any amendment or cancellation is subject to the applicable Supplier’s terms and must be accepted or confirmed before it takes effect.
These Terms apply to bookings made on or after the date shown above. A confirmed booking will generally remain subject to the Terms accepted at the time the booking was made unless a change is required by law.
Booking Process & Supplier Role
1.1 Hotelusso provides an online platform through which customers can search for, compare and book hotel accommodation supplied by third-party hotels and accommodation Suppliers.
1.2 When you make a booking, we transmit your reservation request to the relevant Supplier. In most cases, Supplier confirmation is received immediately. A confirmed booking will be displayed on our website and confirmation will also be sent to the email address associated with your Hotelusso account.
Where a booking is shown as Pending, your reservation request is still being processed and should not be treated as finally confirmed until you receive confirmation from us.
1.3 Hotelusso does not own, manage or operate the hotels displayed on our platform. Hotel information, facilities, room descriptions, photographs, policies and other accommodation content may be provided by the hotel or our Suppliers.
1.4 If you wish to cancel a booking, you should do so through the My Trips section of your Hotelusso account.
Cancellations are subject to the cancellation terms you accepted when making the booking. Before confirming an online cancellation, the applicable cancellation charge will be displayed where available.
If you are unable to cancel online, please contact us via WhatsApp Chat on 0044 330 118 0101. A manually requested cancellation will not take effect until it has been confirmed by Hotelusso or the relevant Supplier.
1.5 The person making the booking must be at least 18 years of age.
Some accommodation Suppliers impose minimum age requirements for check-in or restrict unaccompanied minors or groups of younger guests. In some destinations, the minimum check-in age may be 21 or higher.
It is your responsibility to ensure that all guests meet the age requirements of the chosen accommodation. Where a booking cannot be honoured because the hotel’s age requirements have not been met, the booking may be treated as a cancellation or no-show in accordance with the applicable Supplier policy.
1.6 Supplier terms and conditions applicable to your selected accommodation may form part of your booking and may include additional restrictions, cancellation conditions or charges. Relevant conditions made available to us will be displayed during the booking process or within your booking details.
Access and Account Creation
2.1 You must be at least 18 years old to create a Hotelusso account or make a booking through our platform.
2.2 Certain areas of Hotelusso may be browsed without an account. An account and login may be required to view private room rates, access certain offers and complete a booking.
2.3 Creating and maintaining a Hotelusso account is free. There is no fee to create or maintain an account.
2.4 You are responsible for keeping your login details secure and for activity carried out through your account.
2.5 You may request deletion of your account by contacting Hotelusso via WhatsApp Chat.
We may retain booking, payment or other information where required for legal, regulatory, accounting, fraud-prevention or legitimate business purposes.
Using Our Platform
3.1 We do not guarantee that our platform, or any content on it, will always be available or uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of the platform where reasonably necessary for maintenance, security, development, operational or other business reasons.
3.2 By using Hotelusso, you agree not to:
– use the platform for unlawful, fraudulent or abusive purposes;
– interfere with, disrupt or reverse engineer the platform;
– misuse intellectual property or personal information;
– introduce viruses, malicious software or harmful code;
– scrape, extract, monitor, reproduce or download data without our permission;
– harass our staff or other users; or
– make fraudulent or deliberately misleading bookings.
3.3 We reserve the right to suspend an account, restrict access or cancel a reservation where we reasonably believe there has been fraud, misuse, illegal activity or a material breach of these Terms.
3.4 Users may report suspected misuse or breaches of these Terms by contacting us via WhatsApp Chat.
3.5 Hotelusso and its licensors own, or are licensed to use, the intellectual property displayed through the platform, including text, trademarks, branding, photographs, graphics, software, layout, navigation and other content.
3.6 You must not commercially reproduce, copy, scrape, download, distribute or otherwise use content from the Hotelusso platform without our written permission or that of the relevant rights holder.
Payment Terms
4.1 The payment options available for a booking will be displayed during checkout and may vary depending on the hotel, room, rate and Supplier.
Hotelusso may offer payment options including Pay in full and Reserve now, pay later.
4.2 Where you select Pay in full, the total amount displayed at checkout will be charged to your selected payment method when you confirm the booking.
4.3 Where Reserve now, pay later is available, no payment or deposit is required at the time the reservation is made.
The total amount due and the payment due date will be clearly displayed before you confirm the booking and within your booking details.
You must make payment manually before the payment due date using the payment option available within your Hotelusso account.
Hotelusso will not automatically charge or place an authorisation on your payment card for the amount due.
4.4 It is your responsibility to ensure that the full amount due is paid before the payment due date shown for your booking.
If payment has not been received by the payment due date, your booking will automatically be cancelled.
If a booking is cancelled because payment was not made by the required date, Hotelusso will not be responsible for any subsequent change in price or availability if you later wish to make a new booking.
4.5 Where you have selected Reserve now, pay later, we will send an email reminder before the payment due date reminding you that payment is required.
You remain responsible for ensuring payment is completed by the payment due date. Failure to receive, open or read a reminder email does not extend the payment deadline.
4.6 Non-refundable rates will normally require the full booking amount to be paid at the time of booking unless a different payment arrangement is expressly displayed during checkout.
Once a non-refundable rate has been confirmed, any cancellation or refund will be subject to the cancellation conditions displayed before you make the booking.
4.7 Payment must be made in the currency shown and selected during checkout.
Your bank, card issuer or payment provider may separately apply foreign exchange, international transaction or other charges. These charges are imposed by your payment provider and are outside Hotelusso’s control.
Pricing, Fees & Taxes
5.1 Prices shown on our website include VAT or equivalent taxes where applicable, unless otherwise stated.
5.2 Certain hotels or destinations may require local taxes, city taxes, resort fees or similar charges to be paid directly at the hotel.
Where Hotelusso or the Supplier has been provided with details of these charges, we will aim to display them during the booking process. Charges payable directly at the destination remain subject to the hotel’s or local authority’s requirements.
5.3 While we strive for accuracy, prices and availability are subject to change until your booking has been confirmed by the Supplier.
If a pricing error is identified after a booking request has been made, we will contact you and may give you the option to continue at the corrected price or cancel and receive a refund of any amount collected for the affected booking.
5.4 The final price payable to Hotelusso will be shown before you confirm your booking.
5.5 An obvious error includes, but is not limited to, a price or booking condition which is clearly incorrect because of a technical, typographical, Supplier or system error and which a reasonable person would recognise as incorrect.
5.6 Some hotels or Suppliers restrict special or wholesale rates based on the customer’s country of residence.
5.7 Certain Suppliers restrict special or wholesale rates to non-local residents. As a result, some rates displayed through Hotelusso may not be valid for residents of Algeria, Egypt, Morocco, Oman, Tunisia and the UAE when booking hotels located within their own country of residence.
Bookings made in breach of these restrictions may be refused or cancelled by the Supplier.
Booking Failures, Hotel Changes & Relocations
6.1 Occasionally, a booking request may fail or be rejected by the Supplier because of availability, technical issues, pricing changes or other circumstances.
If a booking cannot be confirmed and Hotelusso has collected payment for that booking, any amount due back to you will be refunded.
6.2 After confirmation, a hotel or Supplier may occasionally be unable to honour a booking because of circumstances such as overbooking, hotel closure, renovation, operational issues or other unforeseen circumstances.
Where this happens, we will work with the Supplier to seek a suitable solution.
6.3 Depending on the circumstances and the options offered by the Supplier, this may include alternative accommodation of a similar standard and location, a reduced rate, another suitable alternative or a refund.
Hotel star ratings and classifications are determined by hotels, Suppliers or local authorities and may differ between countries.
Cancellations, Amendments & No-Shows
7.1 Cancellations must normally be made through the My Trips section of your Hotelusso account and remain subject to the cancellation policy accepted when the booking was made.
7.2 Where cancellation is available online, any applicable cancellation charge will be displayed before you confirm the cancellation.
7.3 Where you are unable to cancel a booking through My Trips, you should contact us via WhatsApp Chat.
We will advise you of the applicable cancellation conditions where available. The cancellation will take effect once confirmed by Hotelusso or the relevant Supplier.
7.4 Where a booking is refundable, the amount refunded will be determined by the cancellation policy accepted when the booking was made and the amount already paid by you.
7.5 Cancellation requests made on or after the check-in date, late arrivals and failure to arrive at the accommodation may be treated as a no-show and may result in some or all of the booking price becoming non-refundable in accordance with the applicable Supplier policy.
7.6 Requests to amend a confirmed booking are subject to Supplier approval, availability and any difference in price or charges imposed by the Supplier.
An amendment is not confirmed until Hotelusso provides written confirmation.
Refunds & Payment Disputes
8.1 Where a refund is due, it will normally be returned to the payment method used for the original transaction.
8.2 Refund processing times can vary depending on the Supplier, payment provider and card issuer. Where a refund has been approved, we will aim to initiate it within 14 days of receiving the necessary confirmation from the Supplier.
8.3 Where a Reserve now, pay later booking is cancelled before any payment has been made, there will be no payment to refund.
Where payment has already been made, any refund due will be determined by the cancellation policy applicable to the booking.
8.4 If you believe there is a problem with a charge or booking, we encourage you to contact Hotelusso first so that we can try to resolve the matter directly.
8.5 In accordance with applicable UK consumer law, the statutory cooling-off period which applies to many online purchases does not generally apply to hotel accommodation booked for a specific date or period.
8.6 If you initiate a chargeback or payment dispute for an amount due under an upcoming booking, we may treat the relevant amount as unpaid.
Where appropriate and permitted by the applicable booking conditions, this may result in cancellation of the reservation.
Any subsequent rebooking may be subject to different availability, rates and conditions.
Hotel, Supplier or Hotelusso Cancellations
9.1 If a hotel or Supplier cancels a confirmed stay, we will work with the Supplier to seek suitable alternative accommodation or arrange any refund due.
9.2 We may cancel a booking where required because:
- payment has not been made by the applicable payment deadline;
- information provided by the customer is materially incorrect;
- the Supplier is unable to honour the booking;
- there has been an obvious pricing or system error;
- the booking breaches a Supplier restriction; or
- we reasonably suspect fraud, misuse or unlawful activity.
9.3 Fraudulent bookings may be cancelled without prior notice where reasonably necessary to protect Hotelusso, a Supplier, a hotel or another person from loss or fraud.
Liability
10.1 Hotelusso acts as a booking intermediary between you and the Supplier providing the accommodation.
10.2 We rely on information provided by hotels and Suppliers regarding accommodation, facilities, images, room descriptions, amenities, policies and other hotel information and cannot independently verify all such information.
Hotelusso does not operate or control the accommodation and is not responsible for the day-to-day operation of the hotel or the acts and omissions of hotel personnel.
10.3 To the fullest extent permitted by law, Hotelusso’s liability arising from a booking will be limited to the amount paid to Hotelusso for the booking giving rise to the claim.
10.4 Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation.
Nothing in these Terms affects any statutory rights which cannot lawfully be excluded or restricted.
10.5 Neither Hotelusso nor the Supplier will be responsible for failure or delay in performing obligations where the failure or delay is caused by circumstances outside reasonable control.
These circumstances may include natural disasters, severe weather, epidemics or pandemics, governmental action, strikes, civil unrest, war, terrorism, transport disruption, utility failures or similar events.
Complaints
11.1 Before your stay, if you have a request, concern or complaint, please contact Hotelusso via WhatsApp Chat as soon as possible.
11.2 During your stay, if a problem arises, you should contact the hotel and Hotelusso via WhatsApp Chat as soon as reasonably possible so that the hotel, Supplier and Hotelusso have an opportunity to investigate and try to resolve the issue.
11.3 After your stay, if you wish to raise a complaint, please contact us via WhatsApp Chat as soon as reasonably possible and preferably within 21 days of your check-out date.
Waiting to report a problem may make it more difficult for Hotelusso, the Supplier or the hotel to investigate the circumstances.
Data Protection & Communications
12.1 We process your personal information in accordance with our Privacy Policy, which should be read alongside these Terms.
12.2 By booking through Hotelusso, you acknowledge that relevant personal information may need to be shared with hotels, Suppliers, payment providers and other third parties where necessary to process, administer and fulfil your booking.
12.3 We may send service-related communications without separate marketing consent.
These may include booking confirmations, payment receipts, payment due reminders, cancellation information, booking changes, security communications and other information necessary to manage your account or booking.
Marketing communications will only be sent in accordance with applicable law and your communication preferences.
Changes to These Terms
13.1 We may update these Terms from time to time to reflect changes in our services, technology, business operations, legal requirements or regulatory obligations.
13.2 The latest version of these Terms will be published on hotelusso.com together with the date it became effective.
Unless required by law or agreed with you, an update to these Terms will not retrospectively change the Terms applicable to a booking that has already been confirmed.
Governing Law & Jurisdiction
14.1 These Terms are governed by and construed in accordance with the laws of England and Wales.
14.2 Hotelusso Ltd is a company registered in England and Wales.
Any dispute arising out of or in connection with these Terms will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer law gives you the right to bring proceedings in another jurisdiction.
